LEGAL

Refund Policy

Effective Date: July 13, 2025

In plain English

  • Refunds available within 7 days of purchase.
  • Credits are non-refundable after use.

Refund Policy Overview

Insturix provides advanced AI systems and digital services built on real-time infrastructure. Due to the automated nature of our offerings, refund eligibility is limited and subject to strict conditions.

01Strict No-Refund Areas

  • Executed commands and AI actions (e.g., code generations, AI-based video edits, business analytics, content scripts).
  • Partially used or fully used subscription periods.
  • Services consumed as part of bundled offerings or promotional packages.
  • Failure to cancel a subscription before renewal.
  • Dissatisfaction after usage without a provable technical error.
  • Buyer's remorse or change of mind.

Insturix's systems begin service execution instantly upon receiving commands, making reversals or rollbacks technically and operationally infeasible.

02Refund Eligibility -- Exception Cases

  • Technical Failure: If a paid service fails to deliver due to a backend system issue not caused by the user.
  • Duplicate Charges: Verified duplicate payments on the same account within the same billing cycle.
  • Payment Gateway Errors: Accidental double charges due to gateway processing problems (with supporting documentation).
  • Pre-execution Cancellation: In rare cases where a manually placed custom order (not an automated command) is canceled within 2 hours and before service has begun.

03Refund Request Process

  1. Email support@insturix.com
  2. Include:
    • Full name and account email
    • Transaction ID(s)
    • Date of payment
    • Reason for request
    • Any applicable screenshots or logs

Our team will review all refund requests and respond within 5--7 business days. Approved refunds are typically processed within 7--10 business days, depending on your bank/payment provider.

04Third-Party Payment Services

Insturix is not liable for delays caused by:

  • Bank processing times
  • Payment gateway disruptions
  • Currency conversion issues

However, we will fully cooperate with users to facilitate resolution.

05Final Clause

  • All refund decisions are made at the sole discretion of Insturix and are considered final.
  • Abuse of refund policies may lead to account suspension or termination of account.

Contact Information

By using Insturix, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.