Refund Policy

1. Strict No-Refund Areas

• Executed commands and AI actions (e.g., code generations, AI-based video edits, business analytics, content scripts).
• Partially used or fully used subscription periods.
• Services consumed as part of bundled offerings or promotional packages.
• Failure to cancel a subscription before renewal.
• Dissatisfaction after usage without a provable technical error.
• Buyer’s remorse or change of mind.

Insturix's systems begin service execution instantly upon receiving commands, making reversals or rollbacks technically and operationally infeasible.

2. Refund Eligibility – Exception Cases

• Technical Failure: If a paid service fails to deliver due to a backend system issue not caused by the user.
• Duplicate Charges: Verified duplicate payments on the same account within the same billing cycle.
• Payment Gateway Errors: Accidental double charges due to gateway processing problems (with supporting documentation).
• Pre-execution Cancellation: In rare cases where a manually placed custom order (not an automated command) is canceled within 2 hours and before service has begun.

3. Refund Request Process

1. Email support@insturix.com
2. Include:
   • Full name and account email
   • Transaction ID(s)
   • Date of payment
   • Reason for request
   • Any applicable screenshots or logs

Our team will review all refund requests and respond within 5–7 business days. Approved refunds are typically processed within 7–10 business days, depending on your bank/payment provider.

4. Third-Party Payment Services

• Insturix is not liable for delays caused by:
• Bank processing times
• Payment gateway disruptions
• Currency conversion issues
• However, we will fully cooperate with users to facilitate resolution.

5. Final Clause

• All refund decisions are made at the sole discretion of Insturix and are considered final.
• Abuse of refund policies may lead to account suspension or termination of account.